RETURNS & EXCHANGES
Refunds and Exchanges
DO YOU OFFER REFUNDS?
ALL SALES ARE FINAL
We do not offer a refund because of the nature of my items. Due to the nature of our items, we do not offer refunds or exchanges if you changed your mind. ALL items are thoroughly inspected for quality before we package the product for shipment. Refunds and Exchanges are only offered if you have requested and purchased insurance. Insurance is included with the Rush Shipping options by the post office. All insurance claims are filed pre-shipment in the buyer's names so all compensation will be given directly to the buyer and not the seller. USA post office requires that a package must be past 45 days of shipment for the claims to be filed.
NO REFUNDS OR EXCHANGES on earrings due to safety and health reasons. It is against the law.
DO YOU OFFER EXCHANGES?
Sorry due to the nature of my items: Almost all custom orders and vintage pieces, ALL SALES ARE FINAL.
All Custom Orders Are Final Sale. Due to the nature of the item, we cannot offer an exchange on personalize and custom orders. However, if you want to add something to the custom piece after you receive it, weI will be more than happy to do so for you (but the buyer is responsible for shipping the item to me, and will also pay for the shipping back to the buyer; in addition to any new cost of materials that will be added onto the custom piece).
WHAT HAPPENS IF MY ITEM ARRIVES DAMAGED OR MISSING AN ITEM?
We highly encourage you to purchase insurance. Insurance is NOT included in the standard shipping fee. And FREE shipping does NOT include insurance. This is an added fee. If you want insurance, please contact us. It is only $3 for USA. International is $10 insurance. Thank you. Rush shipping service includes Insurance to cover up to $50 USD of the package value without any extra cost. If your package is valued at more than $50USD, you can request to purchase more insurance coverage by emailing us. Insurance quotes varies base on the package value.
If your item arrives damaged or missing an item in an order, that is an easy fix. First, make sure that you contact the post office and contact us to let us know. Second, make sure that you have purchased insurance on your package. If you have purchased insurance, contact the post office and they will guide you on how to file the claim.
If you did not purchase insurance, contact us anyways. We may be able to work something out so that we can all be happy. But keep in mind that we will be very limited in what we can do if no insurance is purchased.
Missing Tracking information is NOT covered by the post office. Insurance must be purchased if you want compensation for missing tracking on packages. Again, you must wait 45 days past shipment date to file the claims with the post office.
WHAT HAPPENS IF I CHANGED MY MIND ON AN ITEM?
If you changed your mind on an item, we are sorry but our policy is that ALL SALES ARE FINAL. Please ask ALL questions before purchase. We do NOT want any problems after the sale. We do our best to list as accurate of a description as we can of the items. And we try to take great photos that you can see more details.
PLEASE ASK ALL QUESTIONS BEFORE PURCHASE. We don't want any problems once an item is already shipped out. We work very hard to keep all of my customers happy and get all of my orders correct. If there is an error on our end, please give us a chance to make it right. And if you have made an error, just contact us, and we will work something out.
****Bottom line, we just want a smooth transaction and happy customers.****
ITEMS PURCHASED FROM A BOUTIQUE OR STORE:
ALL SALES ARE FINAL. Each boutiques and stores operates as their own businesses, we have no control over how other people operate their business. NO RETURNS OR EXCHANGES ON EARRINGS due to safety and health reasons. It is against the law. Once your items leave the store or boutique, ALL SALES ARE FINAL.